Last updated 10 September 2026.
Why returns are restricted
These are laboratory materials. Once a parcel leaves our control we cannot verify how it was stored or handled, so we cannot return it to inventory or supply it to anyone else. Returns are not accepted except in the cases below.
Cancellations
Email us before the order ships and we will cancel it and refund in full. Once a tracking number is issued the order cannot be cancelled.
What we will refund or replace
- An item that arrives damaged
- An item that does not match what you ordered
- An item whose certificate does not match the lot printed on the vial
- An order that never arrives, once a carrier claim resolves in your favour
Report within seven days of delivery or of the expected delivery date.
What we will not refund
- Opened or reconstituted material
- Material stored outside the conditions its certificate indicates
- Change of mind
- Ordering the wrong item
- Results that did not match your expectation, since nothing sold here carries a performance warranty of any kind
How to start a claim
Email us with your order number, the lot number from the vial and photographs of the item plus the packaging. We respond within two business days.
How refunds are paid
To the original payment method. Allow five to ten business days for it to appear, depending on your bank.
Partial refunds
Where only part of an order is affected, only that part is refunded. Shipping is refunded only where the whole order is at fault.
Chargebacks
Contact us before filing one. A chargeback filed without contacting us first is disputed with the evidence we hold, including delivery records, and it closes the account.
Contact
Questions go to josh@reforgedcompounds.com.